Long-Term Care Ombudsman

Operating under the federal Older Americans Act, the Office of the State Long-Term Care Ombudsman (OSLTCO) plays a crucial role in safeguarding the well-being and rights of individuals residing in long-term care facilities. The OSLTCO is seeking a Long-Term Care Ombudsman to review, investigate and work to resolve complaints for or on behalf of residents/tenants in long-term care facilities and Medicaid managed care members receiving Medicaid long-term services and supports in the community.

Responsibilities:
Conduct facility visits, investigate and work to resolve complaints by or on behalf of residents/tenants in long-term care facilities Provide information, consultation and education to individuals, providers, facility staff, resident and family councils and document all activity details.

Develop and maintain a working knowledge of resident’s rights and state and federal rules and regulations, and apply appropriate strategies for resolving complaints and representing the rights of residents/tenants.

Monitor operations of long-term care facilities by going to the facility and observing staff and facility routine, visiting with residents, family and visitors about their satisfaction with quality of care and quality of life at the facility.

Review, investigate and work to resolve complaints by or on behalf of Medicaid managed care recipients with their managed care organization. Assist recipients in understanding the services, coverage, access provisions, responsibilities, their rights and opportunities under Medicaid Managed Care.

For complete job description and application, click here. Application deadline 12.01.24